Privacy Policy
Effective Date: June 30, 2026
1. Introduction and Company Information
This Privacy Policy explains how Maple Leaf Garden Works collects, uses, discloses, stores, and protects personal information in connection with its garden and landscaping-related services, website, communications, estimates, bookings, customer support, and related business operations.
Maple Leaf Garden Works is responsible for the personal information it collects and processes in the course of providing its services in Canada.
Business Name: Maple Leaf Garden Works
Address: 2450 Yonge Street, Toronto, ON M4P 2H5, Canada
Email: [email protected]
Phone: +1 (416) 782-5946
This Privacy Policy is intended to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation.
2. Data Collection and Processing
Maple Leaf Garden Works may collect personal information directly from you, automatically through our website or digital communications, and from third parties where permitted by law.
The types of personal information we may collect include:
- Contact information, such as name, address, email address, and telephone number;
- Service-related information, such as property details, project preferences, service requests, appointment times, and instructions;
- Billing and payment information, such as invoicing details, payment status, and transaction records;
- Communications, such as emails, phone calls, messages, feedback, and customer service inquiries;
- Website and technical information, such as IP address, browser type, device identifiers, pages visited, and usage data collected through cookies or similar technologies;
- Photos or other content you provide relating to your garden, property, or requested services;
- Any other information you choose to provide to us in connection with our services.
We limit collection to what is reasonably necessary for the purposes identified in this Policy.
3. Purpose of Data Processing
Maple Leaf Garden Works processes personal information for the following purposes:
- To provide gardening, landscaping, maintenance, consultation, and related services;
- To respond to inquiries, prepare estimates, schedule appointments, and manage customer relationships;
- To process payments, issue invoices, and maintain accounting and tax records;
- To communicate with clients regarding services, updates, reminders, and service-related matters;
- To improve our website, operations, customer experience, and service offerings;
- To maintain internal records, quality control, and business administration;
- To detect, prevent, and address fraud, misuse, security incidents, or unlawful activity;
- To comply with legal, regulatory, insurance, and contractual obligations;
- To send marketing or promotional communications where permitted by law and, where required, with your consent.
4. Legal Basis for Processing
Under Canadian privacy law, we collect, use, and disclose personal information only where authorized and appropriate. Depending on the circumstances, Maple Leaf Garden Works may rely on one or more of the following grounds:
- Consent: Where you have given express or implied consent for a specific purpose;
- Contractual necessity: Where processing is necessary to provide requested services or fulfill an agreement with you;
- Legitimate business purposes: Where processing is reasonably necessary for business administration, service delivery, security, fraud prevention, or internal operations, and is appropriate in the circumstances;
- Legal or regulatory requirements: Where processing is required or authorized by law;
- Other permitted purposes: Where Canadian privacy laws allow collection, use, or disclosure without consent, such as for investigations, emergencies, or debt collection where applicable.
Where consent is required, you may withdraw it subject to legal or contractual restrictions and reasonable notice.
5. Data Sharing and Third Parties
Maple Leaf Garden Works does not sell personal information. We may share personal information only as necessary and in accordance with this Policy and applicable law.
We may disclose personal information to:
- Service providers that assist with website hosting, IT support, communications, payment processing, accounting, scheduling, analytics, or customer management;
- Subcontractors, contractors, or field service partners involved in delivering requested services;
- Financial institutions, payment processors, and invoicing platforms;
- Professional advisors, insurers, auditors, and legal counsel;
- Government authorities, regulators, courts, or law enforcement when required or permitted by law;
- Other parties in connection with a business transaction, such as a merger, acquisition, reorganization, or sale of assets, subject to appropriate protections.
We require third parties that process personal information on our behalf to protect it and use it only for authorized purposes.
6. Data Transfer to Third Countries
Some of our service providers may store or process personal information outside Canada, including in the United States or other foreign jurisdictions. As a result, personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries.
Where personal information is transferred outside Canada, Maple Leaf Garden Works takes reasonable steps to ensure it is protected by contractual, technical, and organizational safeguards appropriate to the sensitivity of the information.
7. Storage Duration
Maple Leaf Garden Works retains personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal and accounting obligations, to resolve disputes, and to enforce agreements.
Retention periods may vary depending on the type of information and the purpose of collection. Examples include:
- Customer and service records: retained for the duration of the relationship and a reasonable period thereafter;
- Billing and tax records: retained for the period required by applicable tax and accounting laws;
- Communications and support inquiries: retained as needed for service management and recordkeeping;
- Website and technical logs: retained for a limited period for security, analytics, and troubleshooting.
When personal information is no longer required, we will securely delete, anonymize, or destroy it in accordance with our retention practices.
8. User Rights
Subject to applicable law, you may have the following rights regarding your personal information held by Maple Leaf Garden Works:
- Access: Request access to the personal information we hold about you;
- Rectification: Request correction of inaccurate, incomplete, or outdated information;
- Erasure: Request deletion of your personal information, where legally permitted;
- Restriction: Request that we limit the use or disclosure of your personal information in certain circumstances;
- Data portability: Request a copy of certain information in a structured and commonly used format, where applicable;
- Objection: Object to certain processing activities, including some forms of marketing or processing based on legitimate interests where applicable.
To exercise your rights, please contact us using the details in the Contact Information section. We may need to verify your identity before responding. We will respond within the time required by applicable law or notify you if additional time is needed.
9. Withdrawal of Consent
Where our processing is based on your consent, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice.
Withdrawing consent may affect our ability to provide certain services or communications. For example, if you withdraw consent for marketing communications, we may no longer send promotional emails, but we may still contact you for service-related or legal purposes.
To withdraw consent, please contact Maple Leaf Garden Works using the information below.
10. Right to Complain
If you have concerns about how Maple Leaf Garden Works handles your personal information, we encourage you to contact us first so we can try to resolve the issue.
You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy regulator.
For complaints or inquiries, please contact us at:
Email: [email protected]
Phone: +1 (416) 782-5946
Mail: 2450 Yonge Street, Toronto, ON M4P 2H5, Canada
11. Data Security
Maple Leaf Garden Works uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or misuse.
These measures may include:
- Access controls and role-based permissions;
- Secure storage and transmission methods where appropriate;
- Staff confidentiality obligations and privacy training;
- Monitoring and security practices to help detect unauthorized activity;
- Procedures for responding to suspected privacy incidents or breaches.
No method of transmission or storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.
12. Contact Information
If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact:
Maple Leaf Garden Works
2450 Yonge Street
Toronto, ON M4P 2H5
Canada
Email: [email protected]
Phone: +1 (416) 782-5946
13. Changes to Privacy Policy
Maple Leaf Garden Works may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.
When we make material changes, we will post the updated version on our website and revise the effective date above. Where required by law, we will provide additional notice or obtain your consent.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.